Healthcare Leader
From Conflict Avoidance to a Difficult Leadership Conversation
What Was Happening
A healthcare leader was navigating significant organizational change while helping hire and train approximately 50 new nurses.
At the same time, an ongoing conflict with a colleague was creating additional pressure.
She knew a direct conversation was needed, but found herself wanting to avoid it.
What Was Underneath It
Conflict was activating an older protective reaction.
Past experiences had connected confrontation with danger, creating a strong emotional response even though she consciously knew the present workplace situation was different.
What She Practiced
The work focused on separating the current situation from the past reaction, reconnecting with the kind of leader she wanted to be, and mentally rehearsing the difficult conversation before having it.
Instead of approaching the colleague as the enemy, she centered the conversation around their shared purpose.
What Changed
By the end of the session, her internal language had shifted from fear of confrontation toward:
“I feel like I can say how I feel.”
She was able to rehearse entering the conversation calmly, speaking directly, remaining connected to the shared goal, and allowing the other person to make their own choices.
“We both have the same goal, and we can’t do this without working together.”
The goal is not to eliminate disagreement.
It is to strengthen the capacity to stay present enough to work through it intentionally.



